Who I Am

I’m a techie, talker, thinker, and tinkerer.

I sent GoDaddy’s first tweet in 2008 and helped steer its Social Support Team through the good and the bad for over five years.

I teach people how to be human and earn a listeners’ trust.

I’m comfortable on a stage, and the wife says I have a nice smile.

I’m also a fan of those crazy, muddy obstacle course races that are all the rage these days. Tough Mudder, Spartan (Trifecta), and all the rest.

He's on fire!

An honest, irreverent view of modern customer service in social media